If you are looking to improve your conversation skills, the biggest reason to get the book is the number of conversation cheat sheets offered by the author.
Table of Contents
Even though the book is a quick read, it is packed with a ton of useful tips, especially if you are not a good conversationalist.
It starts with Fine explaining why small talks are gateways to deep conversations and insights about a person.
She then presents actionable advice addressing common problems we face in a conversation or at a social event. The questions she answered in the book include:
How to break the ice?
What to say to revive a conversation from pregnant pauses?
How to join a group conversation?
Where to get conversation ideas?
How to exit a conversation?
For singles, there is also a chapter on how you can up your dating game.
Lesson 1: The Importance of Small Talk
People who are good at small talks make others feel included, valued, and comfortable.
There is a misconception that small talk is nothing but fillers to a conversation. Some even think it’s not necessary at all. But its absence prevents a conversation from going deeper and relationships from growing stronger.
Lesson 2: Prepare a List of Icebreakers
Keep a list of conversation starters, and go through them before joining any social event.
Here are some examples to help you get started:
Describe the challenges of your profession.
What do you see as upcoming trends in your business?
Do you know someone who can help me?
If you could replay any moment in your life, what would it be?
What one thing would you like to own? Why?
Tell me about your favorite travel destination.
What is a typical day like for you?
What’s the most memorable meal you’ve ever eaten?
You can also save the above to your phone. Step aside to take a peek at it when you run out of what to say.
Lesson 3: The Importance of Names
When you refer to people by their name in a conversation, it makes them feel special and shows that you’ve been paying attention.
Figure out a person’s name early on in a conversation. Ask for it. Once you have it, repeat it or start using it in the conversation. Doing so registers the name in your memory.
Calling people by a nickname or a shortened version of their name can be tempting, but they may not like it. Unless you have permission, always call people by the name they used in their introduction.
Lesson 4: Identifying a Target to Start a Conversation
In a social setting, the best person to approach for a conversation is one who makes eye contact with you.
You can also look for people who are not involved in a conversation. They are usually looking down at their phone or typing away on their computer.
Lesson 5: How to Join an Existing Conversation
Sometimes, you want to speak to someone who keeps getting pulled into different conversations. You can wait for your turn, but you might not stand a chance if the person is a popular figure.
In the book, Fine offers two ways to tackle this.
The first is to wait for a pause in the existing conversation. When that happens, interrupt the person you’re not interested in speaking to, and ask if you can talk to his/her conversation partner. Most of the time, you’ll get a yes out of courtesy.
The second option is to excuse yourself into the conversation and tell the person you want to speak to about your intention to catch up. You might get pulled into the conversation right away, or the person might search for you later at the event.
If neither of these happens, at least the person knows you made an effort to reach out.
Lesson 6: Ask Open-Ended Questions
Never ask questions warranting just a yes or no answer. Use the following phrases or questions instead:
“Describe for me…”
“Tell me about…”
“How did you…”
“What was that like for you?”
In a conversation, always try to dig deeper. Ask the person to tell you more. It indicates your interest in the topic.
There are also many cues for open-ended questions around you in any setting. Watch out for them and use them to fuel your conversations.
Appearances: Clothing, hairdo, a badge, or any other accessories.
Team apparel and items with a logo: These show a person’s affiliation with or affinity towards an organization or sports team.
Office and home decorations: Art pieces, sports equipment, or a photo.
Location and occasion: The motivation to be at an event, the host, where a person is from, or an agenda item.
Behavior: An action the person did, a facial expression, or how one speaks or writes.
Lesson 7: Be Attentive in a Conversation
The biggest block between two people is their inability to listen to each other intelligently, understandingly, and skillfully.
Maintain eye contact when you are having a conversation. Don’t look around. Nod occasionally to show the speaker you’re following along.
Avoid making small gestures such as tapping a pencil or pen, scratching another part of your body, or crossing your arms. They make you seem uninterested in the conversation.
Here are a few lines from the book that you can use to acknowledge what the speaker is talking about and to show your interest:
To show interest in hearing more:
Tell me more.
What was that like for you?
To seek specifics:
Can you give me an example?
To review the past:
What happened first?
What do you mean by that?
How were you able to manage?
That must be tough.
Lesson 8: Prepare for Pregnant Pauses with Jumpstarters
Have you been in a situation like this?
You are in a conversation. Out of nowhere, it grinds to a halt. It is as though someone casts a spell, and both of you become quiet. You start checking your phone, and neither of you has a clue to get the conversation going again.
Fine’s advice is to prepare for situations like this in advance. Keep a list of jumpstarters to bring a conversation back to life.
To help you to come up with the list, Fine offers four categories of questions for any social situation. FORM is the acronym you can use to remember these categories.
Family: Tell me about your family. What do you like best about being a father/mother/aunt, etc.?
Occupation: What got you into your current job? If you could change one thing about your job, what would it be?
Recreation: How do you exercise? How do you spend your free time?
Miscellaneous: Have you seen any good movies lately? Are you reading anything you enjoy?
Before you go all out brainstorming for ideas to restart a conversation, keep in mind that there are topics you shouldn’t bring up. The person you’re talking to may feel awkward or unpleasant if one of these topics come up:
Stories of questionable taste
Controversial subjects where you don’t know where people stand
Lesson 9: Avoid Committing Conversation Crimes
Fine dedicates an entire chapter in the book to eight conversation crimes. Each of them has unique characteristics and a fun name.
If you are unlucky enough to encounter one of them in your conversations, she has tips on how to take them on too.
Out of the eight “criminals,” these are the five that you can probably relate to:
The FBI Agents
They use interrogation-style questions and one- or two-word answers in conversations.
Solution: Ask open-ended questions and help them expand on the answers given by probing them for more.
They brag about their accomplishments regardless of how big or small they are. You might sense a little arrogance when talking to them.
Solution: Bring the conversation back to more general topics such as current events.
As the name goes, one-uppers try to one-up everybody in a conversation. They seek to either match or trump another person’s story to get all the attention. “Been there, done that.” is their favorite statement.
Solution: Redirect the conversation back to the person who was speaking before the one-upper.
They dominate conversations by going on-and-on without passing the ball to someone else.
Solution: Try to end the conversation. If you are in a group conversation, try to bring others into the dialogue. You can do that by asking anybody other than the monopolizer a question.
Advisers tend to jump in and try to offer unsolicited advice. Even though they have good intentions, they will come across as presumptuous because they didn’t spend time trying to understand what’s being shared by others.
Solution: Listen intently to the person who is sharing a story or a problem, and ask questions to help the person elaborate further. Only offer advice when asked.
Lesson 10: The Graceful Exit
There are many reasons to exit a conversation. You might want to catch up with somebody else, or you can’t stand a conversation criminal anymore.
A great way to exit a conversation is to use your goals at an event. Having to catch up with another person or a personal target for meeting a certain number of strangers are both solid reasons to leave a conversation.
Never lie about your reasons.
Don’t end up in a corner checking your phone if you ended a conversation saying you want to meet someone else. People you were conversing with might get the wrong idea thinking that you didn’t enjoy talking to them.
You can also ask conversation partners for a referral to exit a dialogue. If they know someone, they will introduce you to the person you’re looking for and help you start a new conversation.
On the other hand, if they don’t have a person in mind, you can leave the conversation by stating your need to look for the person at the event.
Lesson 11: Conversation Starters for Singles
To ask someone out for a date, identify a topic or activity you’re both interested in to build up the request.
You can invite someone out to talk more about a topic you both enjoyed. It’s also a nice gesture if you offer to take the person to an event or activity that both of you will like.
Starting and holding conversations when you’re on a date, especially the first dates, can be daunting even after you’ve improved your small talk skills.
Breaking the ice at a date is not all that different than meeting a stranger. Ask about directions to the bar, what’s good to eat or drink, or use any of the casual icebreakers Fine shared.
To hold conversations well on first dates, try to prepare some icebreakers beforehand. Refer to the list when you’re stuck. Here are some to get you started:
Who was your best friend growing up?
How do you celebrate your favorite holiday?
What brought you to this city?
The Fine Art of Small Talk by Debra Fine is a quick read filled with practical actions you can take to level up your conversation game.
People who are awkward in social settings will find the book useful, especially once they understand the power of small talks.
If there is only one reason to buy the book, it is the many lists of conversation starters that Fine provided. Move all of them from the book to a notebook. Glance through them before your next social event.
Keep practicing and improve the lines over time so that they match your personality. Before you know it, you’ll evolve to become a master at small talks.
Buy the Book
Want to become better at small talks and get the full list of icebreakers in the book?
Get yourself a copy of The Fine Art of Small Talk by Debra Fine.